Help us help you
We don’t just build you a website and then send you on your merry way. For customers looking for help maintaining and updating their website with various changes each month, Dash offers comprehensive ongoing support packages and upgrades with incredible value.
|Minimum Term||12 months||12 months|
|Access to Dash Digital’s Perth based support team||Phone & Email||Phone, Email & Remote Access|
|Service Desk Response Times||3 – 5 Business Hours||1 – 3 Business Hours|
|Included Support||1.5 hours / month||Unlimited|
|Free CMS Security Upgrades||✔||✔|
|24/7 Monitoring of your website(s)||✔||✔|
|Included Storage||100GB / Month||1TB|
|Included Bandwidth||1TB / Month||Unlimited|
|Included domain renewals (if managed by Dash)||2 per year||5 per year|
|Included number of hosted websites||Up to 1||Up to 2|
|Domain Security (HTTPS/SSL)||Add-On||✔|
|Website recommendations & strategy (Phone & Email)||✔||✔|
|Scheduled Concierge Calls||✔|
|Domain Security Upgrade §||POA||Included|
|Additional Websites (Expansion package)||POA||POA|
All work is carried out between 8.30am and 5.00pm (GMT + 8) Monday to Friday excluding public holidays and office closures as advised from time to time.
We have built our Aftercare plans so they provide support levels to suit your budget.
Experience and specialist knowledge means we work quickly and efficiently.
As a rough guide, adding an ASX announcement or editing an existing web page might take between 10 and 15 minutes, a telephone call to help advise you on your site might take 10 – 25 minutes. We can provide an estimate of time required if requested.
It’s worth keeping in mind that Ad Hoc support is always charged at a minimum of 30 minutes.
If you’re on the Caretaker plan and you exceed you 1.5 hours for a month we will charge any excess work at $120 / hour (ex GST), in 15 minute increments.
You’re more than welcome to use your own hosting provider. We often find that managing and performing upgrades on websites not hosted on our platform usually require more of a time commitment from us. This is due to the difficulty of accessing a website on a server we do not have direct control of. This means that we can’t provide CMS updates for clients who host themselves under Aftercare plans. The price for the packages and does remain the same if you host with us or provide your own hosting.
Current clients use included support for tasks such as:
Concierge clients are also entitled to regular phone calls to discuss website strategy and suggestions for changes and updates to keep your website as dynamic as your business.
You will not be charged for ‘bug fixes’ to included components, modules and plugins if the ‘bug’ is the result of Dash Digital activity, such as updating a website extension.
New work such as implementation of widgets, features or new templates/designs may be classified as a development task which is not included.
Any other work considered as a ‘project’ (such as work involving our Brand Specialists or Designers) is not included and is charged at our standard project rate.
Not a problem, we will pro-rata – by month – the remaining amount from your hosting plan onto your Aftercare plan, so it’s never too late to switch over.
Let’s make something great together!